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Pristatymo sąlygos Viranomainen.fi

valid from 9 August 2026

These order, delivery and return terms apply to the Viranomainen.fi online store. When ordering products from the Viranomainen.fi online store, the customer agrees to these terms.

Aalto Group Oy / Viranomainen.fi
Malminkartanontie 1
00390 Helsinki
Suomija
VAT number: FI17022863

Kontaktinė informacija

Purchasing at the online store

You can purchase products at our online store if you are over 18 years old. After making the order and accepting these terms and conditions, you get a binding order confirmation by e-mail. Viranomainen.fi reserves the right to change prices and terms and conditions case by case.

The buyer is responsible for the use and careful safekeeping of their own account and password. The buyer agrees to give correct information when making the order.

Payment methods

Payment takes place at the checkout of the online store, and after clicking "Send order" you are directed to the web page of the selected payment method.

The available payment methods are listed on the page Delivery and payment methods.

A possible payment fee is added to the total price of the order, depending on the payment method. The possible payment fee is shown at the checkout.

Some of the products in the Viranomainen.fi online store may have payment method limitations. The limitations are stated on the product page, and the affected payment methods appear crossed out at the checkout.

All payment connections are secured with SSL encryption. All credit card payments are verified, and if the verification is not successful, Viranomainen.fi reserves the right to cancel the order. Viranomainen.fi does not store credit card information in its own systems; it is handled and stored in the payment provider's systems. For online bank payments, you need the username and password provided by your bank.

Pricing

The price of a product is the price shown for the product in the online store at the moment of ordering. The costs are shown in the shopping cart. Heavy or large deliveries may have extra fees. The possible extra fees are shown at the checkout next to the selected delivery method. For orders delivered outside Finland, delivery and handling fees are added depending on the order. The delivery price of the shopping cart to the selected country is shown at the checkout.

If the products are delivered outside the EU (European Union), the buyer is responsible for any applicable taxes, customs duties, import charges and other fees. Customs practices vary by country. You can find more information from your local customs office or the courier company. If the product needs to be customs cleared, the buyer is responsible for all related costs and understands that customs clearance can delay the original delivery estimate.

Viranomainen.fi reserves the right to cancel the order in the case of obvious pricing errors, in other words when the declared price differs significantly and clearly from the actual price of the product. Examples of obvious pricing errors include:

  • the price of a product is 0,00 € or there is no price at all
  • a tent worth hundreds of euros is priced at 39,90 €, for example (a misplaced decimal point)

In these cases, the erroneous price differs so clearly from the actual price that the customer can reasonably be expected to understand that there is an error.

Discounts and Campaigns

Current and customer-specific prices are always visible to the customer when logged in. By placing an order, the customer accepts the pricing and delivery terms. Additional discounts, discount codes, loyalty benefits, or group discount prices cannot be combined with campaign, discount, or outlet prices, unless otherwise stated in the campaign. Please note that we cannot retroactively apply discounts or discount codes to orders already placed. This also applies to discount codes received after placing an order.

Example: If a product is already discounted, you cannot use an additional discount code for it.

Delivery time

Viranomainen.fi normally processes incoming orders within 1-3 working days. Delays to the normal delivery estimates are possible during peak seasons. The customer can also choose to pick the order up at our store. For pickup orders, the customer receives a confirmation by text message and e-mail when the order is ready to be picked up, usually within 1-2 working days of ordering.

Delivery time depends on the product, its availability and the delivery address. The estimated delivery time is shown on the product page. The delivery estimates are based on previous deliveries of the same brand from the supplier.

In Finland, the delivery time for parcels is normally 1-2 working days. For express parcels delivered abroad, the delivery time is normally 3-8 working days. When Viranomainen.fi ships the order, the buyer gets a tracking code by text message and e-mail. The order can be tracked in the carrier's tracking service.

If the delivery is significantly delayed from the delivery estimate shown on the website, Viranomainen.fi customer service contacts the buyer by e-mail. Viranomainen.fi reserves the right to deliver products ordered at the same time separately, if necessary.

If the product does not arrive within a reasonable time and our customer service has not contacted the buyer, we ask the buyer to contact us.

Viranomainen.fi reserves the right to cancel the order if necessary. In these cases, the payment is refunded within 14 days.

Warranty

The warranty period is shown on the product page. The warranty does not cover the product's normal wear and aging, nor flaws caused by careless use or neglected maintenance.

Canceling and returns

The buyer has the right to cancel the order if it is yet to be shipped out, or within 14 days of receiving the products. A cancellation request can be made by logging in on the customer's own pages, or by contacting customer service. If the delivery has already started, in addition to cancelling, the customer is also obliged to return the shipped products. Viranomainen.fi refunds the price of the order within 14 days. Payment will be refunded to the original payment method. For example, a credit card payment is refunded to the card. When processing a refund, Viranomainen.fi is only responsible for its own costs and is not liable for any bank fees or currency conversion charges incurred by the customer's bank.

The buyer has the right to return products within 60 days of receiving them. The right of return does not apply to:

  • Individualized products, such as made-to-measure suits or engraved products
  • Firearms and ammunition subject to authorisation
  • Broken or used products (for example sneakers used outdoors, or swimming goggles or fins used in water)

Returned products must be in resalable condition, i.e. free of defects. The right of return is valid only if the product is in a condition corresponding to the original. The product packaging must also be resalable, if it is possible to examine the product without damaging the packaging. If possible, all labels and other tags of the product must be kept in place and intact. The ordered product must only be tried out in clean, indoor conditions.

Examples:

If the returned item arrives to us dirty, we reserve the right to deduct a maximum of 15 % of the product price as cleaning costs, but no more than 50 euros. If the product is not easy to clean, or if the product contains hair or animal fur, it is no longer suitable for sale. In that case we cannot accept the return. If the returned product and its packaging do not meet our terms, the return cannot be accepted. In these cases we will contact the customer, send the product(s) back to the customer, and we will also have to charge the delivery costs of that shipment. If the return is not accepted and the customer does not pay the return delivery costs, we will store the product for 3 months, after which the product will be disposed of.

If the customer does not pick up the parcel or the customer refuses to receive the shipment, the fees will be deducted from the refund. These fees consist of the original delivery cost without possible discounts + shipping cost of the return package (= original delivery cost) + handling fee 10 €. If the shipment has been sent outside the EU and the customer refuses to receive the shipment and refuses to pay taxes, customs, etc. costs, and the shipment is returned to the sender, Viranomainen.fi will deduct from the refund the costs mentioned above as well as the costs incurred from the export, such as taxes, customs duties, and the carrier's handling fees.

Returning is free for our shipments in Finland. If the products are returned from abroad (outside Finland), the customer pays the return costs. We do not offer free returns outside of Finland.

If the customer returns the whole order inside the EU, Viranomainen.fi will also refund the original delivery cost the customer has paid. If the customer returns only part of the order, the original delivery cost is not refunded. Viranomainen.fi will only refund the price of the standard delivery cost. If the customer has chosen express delivery, Viranomainen.fi will only refund the price of the cheapest available delivery method.

If the customer returns the whole order outside the EU, Viranomainen.fi won't refund the original delivery cost the customer has paid.

If the customer is returning products from outside the EU, the customer must notify our customer service in advance and give our customer service a list of the products to be returned and the tracking code of the return package.

If the original price of the order has entitled the customer to a reduced delivery cost, but with the return and the refund the price decreases below the discount limit, the delivery fee will be added to the order according to the original delivery method and subtracted from the refund amount.

Viranomainen.fi does not offer product exchange. Purchased products can be returned to us within a time period of 60 days, granted that the returned products meet the terms of our return policy. If you wish to receive the originally purchased product in another variant, you need to place a new order for the desired variant of the product. Please note that sales campaign specific discounts are only valid for purchases made during the duration of the campaign. Discounts will not be provided for purchases made after the end of a given sales campaign.

If the product is defective or damaged during delivery, the buyer must inform Viranomainen.fi customer service as soon as possible. Viranomainen.fi tries to replace the defective product, but if that is not possible, Viranomainen.fi refunds the purchase price, including the price of the product and the delivery fees. The refund is made after verifying the flaw.

Privacy

Viranomainen.fi respects the customers' privacy.

Customers' personal data are only used inside Viranomainen.fi, except for cases in which third parties carry out certain tasks, such as processing payments, sending items, or handling orders. In these cases Viranomainen.fi only gives third parties the information that is necessary for the task in question.

Viranomainen.fi communicates customers' personal or other data to third parties for order handling purposes only. Viranomainen.fi does not sell, share nor lease data to third parties.

However, Viranomainen.fi reserves the right to communicate customers' personal and other data to authorities in cases of violation of law.

Buyers' names, contact information and other personal data are saved in the Viranomainen.fi customer register.

Viranomainen.fi can use buyers' personal data for marketing purposes. The customer has the right to refuse marketing at any time.

Privatumo politika

Changing the terms and conditions

Viranomainen.fi reserves the right to change the online store, its practices and terms and conditions at any time. Changes only concern the orders made after the terms and conditions have changed.

Force Majeure

Viranomainen.fi is not responsible for delays or damages caused by an impediment beyond its control that it could not reasonably have foreseen and whose consequences it could not avoid (force majeure), such as

  • a product being discontinued or running out at the supplier or manufacturer
  • disruptions in transport, at subcontractors, or in equipment, software, browsers or network connections
  • fires, labor disputes, wars, natural disasters, or intervention by authorities

Liability

Viranomainen.fi is not responsible for indirect damages unless they are caused by gross negligence or willful misconduct.

Applicable law and possible disputes

These terms and conditions are governed by Finnish law. Disputes between the seller and the buyer, unless resolved by negotiations between the parties, are resolved in the district court of the seller's domicile.

If disputes cannot be resolved by negotiations between the parties, the matter can be referred to the Consumer Disputes Board (https://www.kuluttajariita.fi/en/).

Before referring the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advisory Services (https://www.kkv.fi/en/).